Contact Center Trends 2021: The CX Watershed
Fonolo
NOVEMBER 17, 2020
Storyline: Gamification. Tip: If your contact center cares about the customer experience, wants to reduce abandon rates, and decrease telco costs, then a cloud call-back solution is a must-have solution for 2017. billion active social media users, for a global penetration of 37% and an annual growth rate of 21%.
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