airespring

FEBRUARY 25, 2016

With all the contact center solutions out there—and all the features available—there is a LOT of terminology and jargon thrown around. So to make it easier for you, we decided to put in the work to define cloud contact center terms and ideas in a way that anyone could understand. What It Is. What It Is.

Cloud contact 54

Cloud contact Interactive Voice Response Contact Center Self service 54

NobelBiz

JUNE 26, 2023

Managing a call center goes beyond delivering exceptional customer service. It requires a deep understanding of the importance of call center infrastructure to maintain a seamless operation. This software orchestrates customer interactions across multiple channels like voice, email, chat, and social media.

Call Center 52

Call Center Interactive Voice Response call center software CRM 52

Enghouse Interactive

NOVEMBER 29, 2019

Most customer service operations are on a relentless march towards omnichannel. Any implementation needs to be in the context of the customer journey, with a focus on continuous improvement. In the context of the contact centre, chatbots can be key in helping to transform the customer experience.

Self service 40

Self service Enterprise Chatbots Customer retention 40