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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Top 51 Customer Service Leaders and CX Influencers (Editor’s Choice): Adam Toporek.

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High-Performance Agent Development in Contact Centers: Top Experts Reveal Secrets

CX Global Media

Jim Iyoob Chief Customer Officer??, Etech Global Services. Learn the importance of the right combination of people and software when managing agent performance and customer experience. EXPERT SESSION – How Consistent is Your Service? Live chat isn’t a shiny new customer service channel anymore.