Altivon

OCTOBER 11, 2017

Contact center solutions often have a 10 year life cycle. A study of communication methods by age shows that if you are 44 or older, the typical contact center does a good job of using the communication channels you prefer. Industry consolidation requires contact center consolidation. Aged infrastructure.

Contact Center 40

Contact Center Analytics contact center solutions Coaching 40

Noble Systems

MAY 11, 2021

In this blog, we’ll look at how speech recognition has evolved since it was first introduced. Many think that speech recognition began with the advent of Siri from Apple in 2011. Many companies, including contact centers, leverage ASR to provide advanced call routing. Background on Speech Recognition. When used correctly.

Analytics 52

Analytics Interactive Voice Response Coaching Self service 52

Netomi

JANUARY 5, 2022

He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. Jay’s Convince & Convert blog was named the world’s #1 content marketing blog by the Content Marketing Institute and is visited by more than 250,000 marketers each month.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Callminer

SEPTEMBER 5, 2017

Nabahat Shanza is a professional content writer for the blog of Dialer360. She has a command to write on call center software and new technologies used in contact centers. which gives smaller companies access to executive level Contact Center & Customer Service Experts by the hour. Nabahat Shanza.

Call Center 140

Call Center call center software outsourcing Coaching 140