2011, APIs and Cloud contact - Customer Contact Central

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2011

APIs

Cloud contact

Hoveround Successfully Navigates Customer Service ? Increases Lead Conversion 116%

NICE inContact

JUNE 20, 2018

Once Hoveround made the move to NICE inContact CXone cloud contact center platform, however, things really took off. The company says that CXone Personal Connection, in particular, has been a real game-changer and in many ways, has revolutionized Hoveround’s contact center.

Customer Service

Customer Service Interactive Voice Response APIs Contact Center

SumTotal Systems Enhances Customer Support with Cloud

NICE inContact

NOVEMBER 27, 2018

An acquisition in 2011 proved to be especially fortuitous for SumTotal. The acquired company was already a NICE inContact customer, which made bringing SumTotal onto the CXone cloud CX platform and rolling out CX products system-wide a natural progression. And the company continues to realize a whole host of benefits.

Customer Support

Customer Support APIs Interactive Voice Response Contact Center

Hoveround Successfully Navigates Customer Service ? Increases Lead Conversion 116%

SumTotal Systems Enhances Customer Support with Cloud

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