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Boost Growth and Lower Costs with AI and Cloud Contact Center Solutions

NICE inContact

SEPTEMBER 11, 2018

Unify to Deliver Immersive Customer Experiences. Founded in 2010, as TechStyle Fashion Group expanded and added new brands to its portfolio, customer service infrastructures were siloed – no overarching system supported synergy between brands. Read the full article on ICMI.com.

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contact center solutions Cloud contact Contact Center Virtual Agent 48
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Columbia Sportswear Takes Customer Service to the Cloud

NICE inContact

DECEMBER 9, 2015

That passion also extends to delivering outstanding customer service. As their customer support inquiries increased, Columbia Sportswear knew they needed a new contact center solution to support seasonal call volumes, e-commerce, and their unique brands. Searching for the Ideal Contact Center System.

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Customer Service Contact Center Telecommunications Call Center 75
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