TechSee

JUNE 16, 2022

Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” Jeanne Bliss, Founder and CEO at Customer Bliss.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Customer Think. Plus so much more.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Netomi

JANUARY 5, 2022

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. In July 2010, Eliason left Comcast to become the global director of social media at Citi. Customer Service Leaders: Marsha Collier.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98