2010 Benchmark Customer centricity Wait times 
NobelBiz
FEBRUARY 22, 2023
In this new revamped consumer experience, these 5 CX trends serve as benchmarks for the future of your contact center. This is done to increase customer satisfaction and improve customer service. In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010!
NobelBiz
FEBRUARY 22, 2023
In this new revamped consumer experience, these 5 CX trends serve as benchmarks for the future of your contact center. This is done to increase customer satisfaction and improve customer service. In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010!
Netomi
JANUARY 5, 2022
LinkedIn: Augie Ray – Vice President Analyst – Customer Experience for CX and Marketing Leaders – Gartner. Our favorite content from Augie : The COVID-19 Dilemma: Remaining Customer-Centric When Customers Expect Incompatible Pandemic Rules. Why This is a Great Time to Change Your Customer Habits.
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