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Avoid Seasonal Highs and Lows with These Customer Experience Tips

CSM Magazine

It’s also a 50% increase from 2009’s record low of $4.06 Having inflexible channels driven by legacy systems and tools with scripting and code that must be locked down months in advance is a recipe for the same mediocre results – and a loss of customer loyalty. trillion spent in 2007. since last year.

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11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester. To accomplish this goal, companies must determine the most efficient, yet affordable, way to give their customer care processes a boost. .