Remove 2009 Remove Chatbots Remove Customer centricity Remove Gamification
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What Elephants and Customer Experiences Have in Common

CSM Magazine

Unleash the chatbot! The result of such workarounds regularly translates to a degradation of the customer experience. We saw this in the last big recession spanning 2007-2009. The customer was often abandoned, left feeling disappointed. Inspire and motivate team members through gamification.