Contact Center Trends 2021: The CX Watershed
Fonolo
NOVEMBER 17, 2020
That includes our experience as customers. Modern consumers are no longer willing to accept poor customer service. More than 80% of customers now say the experience a company provides is as important as its products. . Storyline: Gamification. contactcenter #cloud #2020trends Click To Tweet.
176 
Let's personalize your content