2008 Blog Customer Experience Virtual Agent 
Interactions
DECEMBER 18, 2019
It’s not often that rapidly forward-moving industries like customer experience and Conversational AI look back on the past (to be honest, there’s really just no time), but If you did, you would find that customer experience was way different 10 years ago. . AI and Agents: Better Together.
SmartAction
DECEMBER 15, 2021
The decline continued but stabilized around 2004 until the Great Recession of 2008 hit, which severely affected the labor participation rate. With easily scalable virtual agents, hold times are eliminated. Customers are greeted with “How can I help you today?” It dropped to 63% until it normalized around 2013.
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