Contact Center Trends 2021: The CX Watershed
Fonolo
NOVEMBER 17, 2020
2016: 50% of Global 1000 companies will have stored customer-sensitive data in the cloud. Big Data is Getting Bigger. Companies are increasingly trying to obtain a 360-degree view of the customer by blending customer feedback data with their existing CRM systems. IDC predicts that the market for Big Data will reach $16.1
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