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International Contact Centre Operations Tips & Best Practices

Callminer

Use of recorded calls where similar issues were handled adeptly are particularly effective here.” – 5 Call Center Training Best Practices , CallMiner; Twitter: @CallMiner. ” – Nicolina Savelli, 7 Tips for Success from Experienced Call Center Professionals , Fonolo; Twitter: @fonolo.

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Contact Center Trends 2021: The CX Watershed

Fonolo

Change is coming, and the proof is in the numbers: 2013: 6 out of 10 contact centers had plans for cloud-based deployments. 2015: 18% of contact center seats will be delivered by cloud-based infrastructure. (Up Tracking KPIs and other metrics to improve call center performance continues to be necessary.