Contact Center Trends 2021: The CX Watershed
Fonolo
NOVEMBER 17, 2020
In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth. 2016: 50% of Global 1000 companies will have stored customer-sensitive data in the cloud. Understanding and benchmarking against these metrics is still the best way to maintain high standards of customer service.
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