Fonolo
NOVEMBER 17, 2020
I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”. The investments in infrastructure and technology to make remote working possible won’t vanish.
NobelBiz
FEBRUARY 22, 2023
Pain point 3: Low average handling time Agents are frequently constrained to deadlines for processing requests; thus, they may be anxious to handle a problem and fail to listen closely to the consumer. As a result, they have less average handling time.
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NobelBiz
MAY 17, 2022
Pain point 3: Low average handling time Agents are frequently constrained to deadlines for processing requests; thus, they may be anxious to handle a problem and fail to listen closely to the consumer. As a result, they have less average handling time.
SharpenCX
NOVEMBER 26, 2019
From 2008 to 2018, they studied the connection between reported employee satisfaction levels and CSAT scores on the ACSI index. How to do it: Before you tack on yet another technology to your toolset, stop. Make sure your data is clean and your technology is being used to the fullest potential.
SharpenCX
NOVEMBER 26, 2019
From 2008 to 2018, they studied the connection between reported employee satisfaction levels and CSAT scores on the ACSI index. How to do it: Before you tack on yet another technology to your toolset, stop. Make sure your data is clean and your technology is being used to the fullest potential.
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