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Contact Center Trends 2021: The CX Watershed

Fonolo

We believe that increasing empathy due to the ongoing conditions will significantly impact contact centers in 2021. “I I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”.

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The Importance of a Call Center for Financial Services

aircall

Whether your finance company is a bank, credit union, mortgage company, investment firm, brokerage, or insurance company, a call center will help you serve your customers in ways that inspire brand loyalty. . Why Do Financial Services Firms Use Call Centers. Allows you to leverage a full-featured contact center. .