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BI with an IQ - Revisited

Xaqt

FEBRUARY 6, 2020

Cisco acquired the company in 2007 before we fully delivered on the vision, but recent developments in the market make now the perfect time to implement. In the previous scenario, your manager received an alert notifying him/her that service levels for the day were below goal. technologies were first emerging.

Contact Center 52
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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

Our solution, VIA Contact Centre, is actually an adapted form of Skype for Business that offers added benefits to the contact center like call recording, smart agent selection, and interactive voice response – the latter is particularly useful as it negates the need for switchboards entirely.

Contact Center 334
Contact Center Call Center Average Handle Time Real estate 334
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