Remove 2007 Remove Customer emotions Remove Customer Experience Remove Multichannel
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Customers Want Better Customer Service…or Else!

Beyond Philosophy

consumers said they have stopped doing business with companies that blow it with Customer service. State of Multichannel Customer Service Report published by Parature and Microsoft Dynamics CRM, it’s not a moment too soon. It’s the law of Customer Experience Supply and Demand: they demand it so you better supply it!