What Elephants and Customer Experiences Have in Common
CSM Magazine
FEBRUARY 7, 2023
The result of such workarounds regularly translates to a degradation of the customer experience. We saw this in the last big recession spanning 2007-2009. The customer was often abandoned, left feeling disappointed. That way customers can move seamlessly from one channel to another and back again. Unleash the chatbot!
Let's personalize your content