20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them
Callminer
OCTOBER 11, 2018
Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Previously, he was the Director of Marketing and Customer Care for Urology San Antonio where he oversaw call center operations. Sure, call volume and handle time are important, but…”. Call-type tracking is also important.
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