20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them
Callminer
OCTOBER 11, 2018
Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. The single most undervalued/overlooked call center metric which is not tracked by most contact centers is…”. Employee engagement. Operational efficiency, particularly focusing on caller forecasting.
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