25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Many times, this system optimization alone can raise the efficiency of the contact center. Provide self-service options to your callers, but don’t force these options upon them. She writes for the blog of Dialer360.
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