25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Going from 50% first time resolution to 100% first time resolution might sound like a great target, but getting to 60% is already a 20% improvement over the benchmark. and then measure them obsessively, rewarding improvement. Scott Nazareth.
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