2006 Chatbots Interactive Voice Response Sales 
CSM Magazine
MARCH 13, 2020
Facilitating customer self-service using automated contact channels, such as IVR and chatbots is a recognised method of reducing strain on contact centers during spikes in demand. Deploying a range of chatbots, each suited to a specific task, can greatly enhance the customer experience and deliver substantial benefits to the business.
Balto
AUGUST 3, 2022
We limited respondents to those whose organizations contained sales, customer service, or collections contact centers. Here are some fast facts that more tenured executives intuitively understand: Consumers want a personalized experience when they interact with your brand. Letting customers know about incentives and sales.
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