How to Recession-Proof Your Contact Center, According to 360+ Executives
Balto
AUGUST 3, 2022
But how exactly do agents create value on calls? Upselling and cross-selling were viewed as the least effective skills for garnering revenue — this is a prime coaching opportunity. 2021 Contact Center Agent Survey Report - Balto Ai. We Surveyed 500 Managers About Call Center Coaching. 2006, September 13).
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