How to Recession-Proof Your Contact Center, According to 360+ Executives
Balto
AUGUST 3, 2022
We asked respondents which of the following activities their agents engage in on the phones: Upselling to customers (encouraging them to purchase a higher-end product) Cross-selling to customers (encouraging them to purchase related items) Asking for online reviews Gathering customer information for marketing purposes (ex. Briedis, H.,
52 
Let's personalize your content