20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)
Callminer
SEPTEMBER 5, 2017
She has a command to write on call center software and new technologies used in contact centers. One of the major challenges in this context is that managers typically estimate their agent calls throughout the month. Meanwhile, hundreds of other customer interactions may suffer. Who is coaching the coaches?
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