20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)
Callminer
SEPTEMBER 5, 2017
which gives smaller companies access to executive level Contact Center & Customer Service Experts by the hour. Your customer does not care what you get on your internal scorecard. It’s easy to get lost in the numbers — to worry about getting the scores just right or to spend calibration time arguing about the point value.
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