100+ Customer Experience Stats to Prepare for 2023
CCNG
OCTOBER 19, 2022
Bain, 2005) 87% of marketers say they are delivering engaging customer experiences. London School of Economics, 2005) Customer Effort Score Is CES worth your attention? Zendesk, 2022) 63% of customers are happy to be served by a chatbot if there is an option to escalate the conversation to a human. Acquia, 2019) 78.5%
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