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2005

CCNG

Contact Center

Migrating Contact Center Solutions to the Cloud – a Business and Operational Perspective

CCNG

APRIL 13, 2021

Contact Center solutions have evolved significantly over the last two decades. Before 2005, the vast majority of contact center software was On-Premise based and highly fragmented. She is a long-time CCNG member, Town Hall facilitator, and blog contributor.

contact center solutions

contact center solutions Contact Center CCNG Contact center software

100+ Customer Experience Stats to Prepare for 2023

CCNG

OCTOBER 19, 2022

(Gartner, 2018) According to customers, in 2022, only 3% of companies are customer-obsessed — putting customers at the center of their leadership, strategy, and operations — a decrease of 7 percentage points from the prior year. Bain, 2005) 87% of marketers say they are delivering engaging customer experiences. Acquia, 2019) 78.5%

Customer Experience

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Migrating Contact Center Solutions to the Cloud – a Business and Operational Perspective

100+ Customer Experience Stats to Prepare for 2023

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