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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

So much of contact center efficiency hinges on using the right technology. It’s crucial that contact centers implement a tool that pulls in all of the necessary portals and processes into one simplified platform. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach.

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11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. The Netherlands-based Casengo also offers features such as Workflow management tools and unlimited Inboxes. ” 2. Coveo.