25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
Provide self-service options to your callers, but don’t force these options upon them. Markus Linder is an expert in the field of e-commerce and Digital Advice, in which he has been active since 2005. According to the Deloitte survey , it takes about $12k to replace an average call center agent. Markus Linder.
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