25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
They don’t do anything else except maybe monitor a few calls and give some feedback. Example: Campaign A has a high call volume but campaign B has less calls and the agents that are assigned campaign B are not busy. Agents can also send feedback directly to script authors to further improve processes. Jeff Greenfield.
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