2005 Average Handle Time Best practices Consulting 
DMG Consulting
SEPTEMBER 6, 2023
Real-Time Guidance Drives Contact Center Digital Transformation September, 2023 In 2005, Donna Fluss, founder and president of DMG Consulting LLC, published a book called The Real-Time Contact Center , which had a twofold purpose.
Callminer
AUGUST 1, 2017
Average handling times (AHT) increase. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. The best thing that you can do to increase efficiency at a contact center is…”. Tsahi Levent-Levi is an Independent Analyst and Consultant for WebRTC.
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