25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
Markus Linder is an expert in the field of e-commerce and Digital Advice, in which he has been active since 2005. Understanding why your customers are contacting you, and using that Pareto analysis to fix upstream issues is the most important work of a contact center manager. Markus Linder. markuslinder.
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