25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
They don’t do anything else except maybe monitor a few calls and give some feedback. If someone is making a mistake for two months waiting for his/her quarterly coaching session, thousands of dollars can be lost. Reduced Queue wait time : This can be done by having a strong dialer that can reroute calls to different agent groups.
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