25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
It’s crucial that contact centers implement a tool that pulls in all of the necessary portals and processes into one simplified platform. Agent empowerment : Having all the information that the agents need is very important so that they have the right information at the right time. Compliance missteps occur. John Rydell.
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