2004 industry standards Surveys Wait times 
Fonolo
FEBRUARY 9, 2023
Rockwell, which got out of the call center business in 2004, was one of the pioneers of the technology. Whatever the story is, clearly we need to approach this “standard” with skepticism. Were their wait times 30 seconds or 10 minutes? But you really don’t know anything about how those calls went.
Fonolo
JUNE 9, 2014
Rockwell, which got out of the call center business in 2004, was one of the pioneers of the technology. Whatever the story is, clearly we need to approach this “standard” with skepticism. The ’80/20 Rule’ is Just an Arbitrary Industry Standard. longer) target answer times and stricter percentages.
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