2004 industry standards Self service Surveys 
Fonolo
FEBRUARY 9, 2023
Rockwell, which got out of the call center business in 2004, was one of the pioneers of the technology. Whatever the story is, clearly we need to approach this “standard” with skepticism. Service level came in fourth place, behind customer satisfaction, FCR, and advisor satisfaction!
Fonolo
JUNE 9, 2014
Rockwell, which got out of the call center business in 2004, was one of the pioneers of the technology. Whatever the story is, clearly we need to approach this “standard” with skepticism. The ’80/20 Rule’ is Just an Arbitrary Industry Standard. Handpicked related content: The Golden Rules of Call Center SLAs.
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