Babelforce

AUGUST 12, 2021

Conversational AI is a buzzword in the customer service and contact center industry. You’ll be able to serve more customers faster and at a lower cost. In the contact center, the primary use for Conversational AI is IVR technology. IVR isn’t generally the best-loved piece of kit in customer services.

Interactive Voice Response 52

Interactive Voice Response Chatbots Contact Center Self service 52

Fonolo

OCTOBER 29, 2019

They report a 62% increase in service call duration since 2004. The net impact of self-service is to take simpler transactions off the plate of the call center agent. An increase in average call duration is the best, objective indicator of aggregate improvement in self-service. It’s planned for release in mid November.

Self service 80

Self service Call Center Interactive Voice Response Chatbots 80

Fonolo

OCTOBER 29, 2019

They report a 62% increase in service call duration since 2004. The net impact of self-service is to take simpler transactions off the plate of the call center agent. An increase in average call duration is the best, objective indicator of aggregate improvement in self-service. It’s planned for release in mid November.

Self service 52

Self service Call Center Interactive Voice Response Chatbots 52