Putting Humanity in Contact Centers
Customer Relationship Metrics
JULY 26, 2017
You’ve conducted surveys, created committees, put in recognition programs, and still you struggle. An employee’s perception of control is significantly related to psychological ownership. Pierce, O’Driscoll, Coghlan, 2004). Effective setting of employee expectations is a critical part of successfully leading and managing a team.
211 
Let's personalize your content