2004 Blog Contact Center Self service 
SmartAction
DECEMBER 15, 2021
The decline continued but stabilized around 2004 until the Great Recession of 2008 hit, which severely affected the labor participation rate. How does conversational AI automation for the contact center fit into solving the issue of not having enough workers for all the demand? It dropped to 63% until it normalized around 2013.
Aspect
OCTOBER 25, 2017
Blockbuster, who at its peak in 2004, had more than 9,000 stores in the U.S., The following three reason will help you convince your boss it’s time for a call center makeover. When companies make the move to a cloud contact center, they recognize cost-savings immediately. Today, Netflix is worth more than $60 Billion.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
FEBRUARY 9, 2023
In the world of contact center metrics, service level has always held a special place. Its origins go back over five decades, to the earliest days of call centers. What is the Purpose of Service Levels? Call center service levels are, broadly speaking, a commitment to a particular average speed of answer, or ASA.
LiveChat
JANUARY 20, 2017
For comparison, the Internet went global in the early 90s and before the 20th century ended, high-tech companies like Microsoft and Oracle became major players within the industry, providing contact centers with everything from CRM software to cloud-based solutions. Trend #2: Self-service. That’s about 10 years.
Fonolo
JUNE 9, 2014
In the world of contact center metrics, “service level” has always held a special place. Its origins go back over 5 decades, to the earliest days of call centers. Call center service levels are, broadly speaking, a commitment to a particular average speed of answer, or ASA.
Expert insights. Personalized for you.
76 
Let's personalize your content