2004 Answering services Benchmark Healthcare 
Fonolo
FEBRUARY 9, 2023
Rockwell, which got out of the call center business in 2004, was one of the pioneers of the technology. So if your average speed of answer service level is currently operating under 80/20, odds are good those numbers are not t he right ones for your call center, and the proper analysis was never done!
Fonolo
JUNE 9, 2014
Rockwell, which got out of the call center business in 2004, was one of the pioneers of the technology. So if your average speed of answer service level is currently operating under 80/20… the odds are good those numbers are not the right ones for your call center, and the proper analysis was never done!
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