The Manager’s Guide to Call Center Service Levels
Fonolo
FEBRUARY 9, 2023
Rockwell, which got out of the call center business in 2004, was one of the pioneers of the technology. A report by Natterbox, NICE InContact, Jabra, and Serenova that surveyed 250 contact centers found that there are, in fact, a wide range of service levels in use today, ranging from 50/40 to 100/180.
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