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Dustin Yu Shares Getting More Conversions with Live Chat

CX Global Media

And it was magnified when during my research I found that the 6-Month average abandonment rate for website shopping carts currently stands at 77%. Decreasing cart abandoned rates and converting on service has the potential to deliver double-digit revenue increases. What a huge opportunity! The Right Mindset.

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The Manager’s Guide to Call Center Service Levels

Fonolo

Rockwell, which got out of the call center business in 2004, was one of the pioneers of the technology. ” Here’s a great case study on a company that reduced abandonment rates. What is the impact of an increased abandonment rate on our customers’ satisfaction (compare higher abandonment groups to a control group)?

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Why an 80/20 Service Level is Wrong for Your Call Center

Fonolo

Rockwell, which got out of the call center business in 2004, was one of the pioneers of the technology. If they found a low correlation between the two metrics, there is a business case for lowering SLAs … [but] If you were to do this … look at the impact service level has on your abandon rate, to ensure that you won’t lose too many calls.