2004 Abandon rate Consulting industry standards 
Fonolo
FEBRUARY 9, 2023
With so much riding on this metric, it’s shocking to see how many call centers choose their service level arbitrarily, or with minimal consultation. Rockwell, which got out of the call center business in 2004, was one of the pioneers of the technology. Because using the 80/20 rule for call centers is doing exactly that.
Fonolo
JUNE 9, 2014
With so much riding on this metric, it’s shocking to see how many call centers choose their service level arbitrarily, or with minimal consultation. With so much riding on this metric, it's shocking to see how many call centers choose their service level arbitrarily, or with minimal consultation. ” – 2019.
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