This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove 2004 Remove Abandon rate Remove Benchmark Remove Customer Support
article thumbnail

The Manager’s Guide to Call Center Service Levels

Fonolo

FEBRUARY 9, 2023

Rockwell, which got out of the call center business in 2004, was one of the pioneers of the technology. Or how many opportunities to upsell a customer were missed because the customer support agent didn’t have the time to build a relationship with the customer? 3.

Service level 142
Service level Call Center Abandon rate Metrics 142
article thumbnail

Why an 80/20 Service Level is Wrong for Your Call Center

Fonolo

JUNE 9, 2014

Rockwell, which got out of the call center business in 2004, was one of the pioneers of the technology. Or how many opportunities to upsell a customer were missed because the customer support agent didn’t have the time to build a relationship with the customer? ” – 2019.

Service level 96
Service level Call Center Abandon rate Metrics 96
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 52,000+ Insiders by signing up for our newsletter

About
Awards
About
Editions
Awards
Editions
Topics
LinkedIn Twitter
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024