2004 Abandon rate Answering services outsourcing 
Fonolo
FEBRUARY 9, 2023
Call center service levels are, broadly speaking, a commitment to a particular average speed of answer, or ASA. And for many call center managers, maintaining these service levels is a top priority. Rockwell, which got out of the call center business in 2004, was one of the pioneers of the technology.
Fonolo
JUNE 9, 2014
Call center service levels are, broadly speaking, a commitment to a particular average speed of answer, or ASA. And for many call center managers, maintaining these service levels is a top priority. Rockwell, which got out of the call center business in 2004, was one of the pioneers of the technology.
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