2003, Quality management and Virtual Agent

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

2003

Quality management

Virtual Agent

Speech Analytics and AI Is a Winning Combination

DMG Consulting

FEBRUARY 25, 2019

Service, quality management, and the customer journey will all see big gains. The main obstacle to progress for traditional quality management (QM) is that few companies can afford the resources to properly staff a traditional QM function. Speech Analytics and AI Is a Winning Combination. By Donna Fluss. Email Address *.

Analytics

Analytics Quality management Enterprise Virtual Agent

Workforce Optimization Ushers in the Real-Time Contact Center

DMG Consulting

APRIL 16, 2019

million in 2003 to approximately $1.7 We have progressed from interactive voice response (IVR) systems to intelligent virtual assistants (IVAs), from process optimization to process automation, and from technology as an enabler to technology as a partner. Over the past 15 years, total WFO revenue has gone from $803.4

Contact Center

Contact Center Interactive Voice Response Analytics Self service

Customer Contact Central

Speech Analytics and AI Is a Winning Combination

Workforce Optimization Ushers in the Real-Time Contact Center

Stay Connected